

Meeting Agenda - Template
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Task 2: Mentoring Coaching Session Plan - Notes
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Meeting Minutes - Template
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Task 1 - JKL HR Needs & Recommendations Report - Template
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Task 2 - Presentation Guideline on Topics
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Task 2 - Action Plan for 2 Strategies - Template
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Task 3 - Survey Results
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Task 1 Position Guide - Sample
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Task 1: Workforce Planning Report - Template
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Task 2: Staff Action Plan Template
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Task 2: Presentation Guideline
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Task 3: Workforce Evaluation Report - Template
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Task 3: Organisational Climate Survey - Results
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Task 1: Plan Social Media Article/Blog
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Task 1: SOP Template
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Task 1-Risk Review Report-Template
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Task 2-Risk Treatment Report-Template
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PP-Risk Matrix
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Task 2 Risk Analysis-Action Plan Report-Template
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Task 3-Risk Monitoring Report-Template
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Task 1 - Script Format Self-Evaluation Meeting
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Task 2 - Part C - Training Strategy Template
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Task 1 - Customer Service Improvement Recommendations Report
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Task 1 Improvement Implementation Plan Template
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Task 1 - Marketing Mix Report - Template
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Task 2 - Performance of Marketing Mix - Template
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Task 1 - Creative Brief Guideline
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Task 2 - Promotion Plan & Budget
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Task 1 - Project Plan - WBS and Gantt Chart
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Task 1-Project Meeting Minutes - Template
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Task 2 - Project Progress Meeting Minutes - Template
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Task 1 - Team Members Costs
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Task 2 - Risk & Change Request Scenarios
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Task 2 - Deliverables Status report - Template
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- Develop Recruitment, Selection & Induction Policies
- Recruit & Select Staff
- Manage Staff Induction

Task 1: Communication Plan - Sample Template
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Task 2 : Sample HR Staffing Plan
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Task 2: Training Plan Template
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Task 3 - Induction Policy & Procedure Template
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Task 1: Training Evaluation Form - Sample Template
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Task 2: Action Plan Template
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Task 2: Sample Ad Template
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- Prepare a great presentation
- Deliver a great presentation
- Review your great presentation to be greater ...... next time!
- Know your material - have passion and purpose.
- Know your audience - what value do you want to transfer to them?
- Prepare, prepare, prepare...well in advance.
- Always, put your hand-up for every opportunity to speak in front of a group. Experience = confidence = improvement.
- Public speaking ....... a very valuable life skill.
- A great communicator may not be a great leader. But a great leader must be a great communicator.

- Assist the customer to articulate/communicate their needs.
- Satisfy Complex Customer Needs
- Manage your networks and your communication with your customer to ensure their needs are addressed
- Plan your Consultation with your customer.
- Prepare a step-by-step process complete with open questions.
- Well planned open questions to access your customer's needs quickly and help build trust.
- Match your products and/or service to your customer needs.
- Undertake a Factoring Analysis to offer the best solution. A process of adding the weighted benefits of each of the customer needs and wants.

Task 1 - Sample Customer Feedback Questionnaire
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Task 1 - Customer Profile - Role Play
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Task 1 - Sample Role Play Script
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Task 1-Three Policy Option Summary
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Task 1 - Interim Report - Template
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Task 3 - Sustainability Implementation Review Report - Template
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Task 1 - Sustainability Policy - Template
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Task 2 - Sample Sustainability Procedure - Template
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Task 1 - Team Goals - Template
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Task 1 - Team Members Strengths, Weaknesses & Responsibilities
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Task 1 - Budget - Template
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Task 1 - Ground Rules & Rewards - Template
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Task 1 - Team Innovation Schedule - Template
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Task 2 - Meeting Minutes - Template
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Task 2 - Guidelines for Role-Play To Support Innovation
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Task 4 - Evaluate & Review Customer Service Report - Template
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