Purpose: To acquire skills & knowledge to implement continuous improvement systems & processes.
The major learning points:
Implement Continuous Improvement Systems & Processes:
Monitor & Review Performance:
Provide Opportunities For Further Improvement:
BSBLDR403 Lead Team Effectiveness
Purpose: To acquire skills & knowledge to plan and supervise the performance of the team and develop team cohesion.
The major learning points:
Plan To Achieve Team Outcomes: Ensure team understands the purpose, roles & responsibilities and innovation & productivity are included as part of the team process.
Lead Team To Develop Cohesion: Encourage to ensure all member input, feedback, and lead team to take on assigned responsibilities. Outline expected behaviors & lead for proper & consistent adoption.
Participate In & Facilitate Work Team: Be an active player as a role model & encourage input by all to ensure desired outcome.
Liaise With Management: Ensure appropriate lines of communication are maintain with relevant management.
Purpose: To acquire skills & knowledge to communicate effectively as a workplace leader including, understanding the context, choosing methods of communication to suit the audience, and following up.
The major learning points:
Identify Context For Communication: Identify the 'environment' for communication - audience characteristics, location, outcomes, policies & procedures, barriers to communication, etc.
Clarify Message & Engage Communication: Implement the communication plan, clarify the message, seek feedback, clarify & confirm, etc.
Take Follow-Up Actions: Follow up on decisions and outcomes. Seek improvement.
BSBHRM501 Manage Human Resource Services
Purpose: To acquire skills & knowledge to plan, manage & evaluate delivery of human resource services whilst integrating business ethics
The major learning points:
Determine Strategies for Delivery of HR Services: Determine the process and actions you will take to delivery appropriate HR services.
Manage the Delivery of HR Services: The management methods/techniques you will use for best practice delivery of all HR services.
Evaluate HR Service Delivery: The actions you will take to gather information, analyse & improve on the delivery of HR services.
Manage Integration of Business Ethics in HR Practices: Ensure at all levels of HR Service delivery, appropriate business ethics are maintained.
Purpose: To acquire skills & knowledge to create systems & processes to organise inormation & prioritise tasks.
The major learning points:
Establish Personal Work Goals: Be a positive role, set a good example via your personal work planning.
Set & Meet Own Work Priorities: Prioritise & meet your personal work and the business goals whilst maintaining appropriate work/life balance.
Develop & Maintain Professional Competence: Always seek to improve & satisfy any gaps. Actively seek feedback.
BSBHRM513 Manage Workforce Planning
Purpose: To acquire skills & knowledge to manage planning in relation to an organisation's workforce including researching requirements, developing obkectives & strategies, implementing initiatives & monitoring & evaluating trends.
The major learning points:
Research Workforce Requirements: Critically important a business manager understands internal workforce statistics & the external environment via such tools as a PEST analysis.
Develop Workforce Objectives & Strategies: Know the business goals & develop the workforce objectives and strategies to align with these goals. These should address recruitment options, retention of key personnel, int/ext options on skilled labour, inclusion of diversity, succession planning, etc.
Implement Initiatives To Support Workforce Planning Objectives: Implement workforce strategies, always ensuring alignment to business goals.
Monitor & Evaluate Workforce Trends: Critically important to closely monitor trends & government policy. Monitor progress against objectives.
BSBMKG401 Write Complex Documents
Purpose: To acquire skills & knowledge required to plan documents, draft text, prepare final text & produce documents pf some complexity.
The major learning points:
Plan Documents: Use the PAMS model to plan your document. Purpose, Audience, Message & Style/Structure are important questions to answers.
Draft Text: The thinking & planning is done, now, with confidence, let go & just start writing/keying.
Prepare Final Text & Product Document: Review your draft & put in the finishing touches.
Purpose: To acquire the skills & knowledge to implement & monitor company's WHS policies & procedures to meet the relevant legislation.
The main learning points are:
Communicate to Work Team about WHS: Why consultation is a must in reference to matters of WHS.
Implement & Monitor Participation Arrangements for Managing WHS: Methods on ensuring relevant personnel participate in all matters concerning WHS.
Implement & Monitor Organisational Procedures for Providing WHS Training: Simple effective procedures and training are critical to ensure proper application.
Implement & Monitor Organisational Procedures & Legal Requirements for Identifying Hazards & Controlling Risks: The WHS Act, Regulations & Codes of Practice must be properly embedded within the organisation's WHS Policies & Procedures.
Implement & Monitor Organisational Procedures for Maintaining WHS Records for The Team: The WHS Act requires that proper records are manitained. Very important for reference and corrective actions.
BSBADM502 Manage Meetings
Purpose: To acquire skills & knowledge required to manage a range of meetings overseeing the meeting preparation processes, chairing meetings, organising the minutes & reporting meeting outcomes.
The major learning points:
Prepare for Meetings: Methodology to ensure all relevant issues are covered to allow for a productive meeting.
Conduct Meetings: Understanding the importance and skills to chair & minute a productive meeting.
Follow up Meetings: The timely distribution of accurate minutes & ensure proper action of all agreed decisions.
BSBRSK501 Manage Risk
Purpose: To acquire skills & knowledge required to manage risks in a range of contexts across an organisation.
The major learning points:
Establish Risk Context: Understand the context under which risks may exist - use PEST, SWOT to assist to determine the risk context.
Identify Risks: Consult widely and research and identify risks that may apply to your organisation
Analyse Risks: Determine Likelihood and Consequence and use Risk Matrix to determine initial and final/residual risk level.
Select, Implement & Monitor Actions: In consulation, determine actions and controls to eliminate or reduce risk. Implement actions and monitor to evaluate progress and improvements.
BSBLED401 Develop Teams & Individuals
Purpose: To acquire skills & knowledge required to determine individual & team development needs & faciliate their development
The major learning points:
Determine Development Needs: What are the goals of the business & your employees? What is the development needs to achieve these goals?
Develop Individuals & Teams: Develop the development plan - individuals & teams - and make it happen.
Monitor & Evaluate Workplace Learning: Apply continuous improvement philisophy to the ongoing of te individual and teams
BSBCUS403 Implement Customer Service Standards
Purpose: To acquire skills & knowledge required to contribute to quality customer service standards within an organisation.
The major learning points:
Contribute To Quality Customer Service - understand the importance of great customer service - using RATER Model.
Implement Customer Service Standards - how to put in place great customer service standards.
Implement Team Customer Service Standards - the importance of involving the team in uniform approach to great customer service standards.
BSBMKG502 Establish & Adjust The Marketing Mix
Purpose: To acquire the skills & knowledge required to determine the optimum marketing mix for a business throughanalysis of interrelated marketing components
The major learning points:
Evaluate Each Component of The Marketing Mix - a successful marketing campaign depends on an understanding of each component.
Determine Marketing Mix for Specific Markets - different markets require different approaches & therefore differences in the marketing mix.
Monitor & Adjust Marketing Mix - monitor, review and make adjustments to the main components of your marketing mix.
BSBMKG413 Promote Products & Services
Purpose: To acquire the skills & knowledge required to coordinate & review the promotion of an organisation's products & services
The major learning points:
Plan Promotional Activities - planning is critical to the success of your campaign. A Marketing Plan is a must.
Coordinate Promotional Activities - success will depend on how well the campaign and its activities are project managed.
Review & Report on Promotional Activities - monitor, evaluate & report. A necessary first step to Continuous improvement.
BSBPMG522 Undertake Project Work
Purpose: To acquire the skills & knowledge to undertake a straightforward project or a section of a larger project.
The major learning points:
What Defines a Project - a unique, complex, dynamic, costly & lengthy job where quality, on-time delivery, budget, WHS&E are key outcomes.
How to Develop a Project Plan - proper planning is critical to the success of any project
How to Administer & Monitor a Project - critical phase of any project to ensure it remains on track
Finalising a Project - close-off ensuring all deliverables are completed as per requirement
Review & Evaluating a Project - continuous imrpovement a key outcome of this element.
Purpose: Acquire the skills and knowledge to manage all aspects of recruitment, selection and induction processes in accordance with organisational policies and procedures.
- Develop Recruitment, Selection & Induction Policies
- Recruit & Select Staff
- Manage Staff Induction
The major learning points:
Good employees are hard to find. In Australia, great employees exist but demand far outstrips supply. To be at the top level of your industry, your business needs to have the best people. This unit of learning will help you find the best people and then keep them.
Plan well and dedicate time to recruit and select the best employees. Too many businesses take short cuts which typically leads to the wrong person for the role. Develop an effective process, plan well and be deligient in the delivery of this plan a with the aim of recruiting and selecting well.
Well planned and executed induction is critical to successful employees and the business. Typically, many businesses abide by the principle of "jump in head first and learn to swim" - an ineffective method on so many levels. Employees will be disheartened, not a good first image for the business, ramp-up to full productivity takes much longer, potential WHS issues, loss of great new employee and lasting damage to the business. It's crtically important that the induction process is well thought out and consistently executed to avoid any of previous issues and help the employee and business acheive success.
BSBCMM401 Make a Presentation
Purpose: Acquire the skills and knowledge to prepare, deliver and review a great presentation to a target audience
....and ....no! Our drunken party friend with the megaphone? That is not the way to do it.....!!
- Prepare a great presentation
- Deliver a great presentation
- Review your great presentation to be greater ...... next time!
The major learning points:
- Know your material - have passion and purpose.
- Know your audience - what value do you want to transfer to them?
- Prepare, prepare, prepare...well in advance.
- Always, put your hand-up for every opportunity to speak in front of a group. Experience = confidence = improvement.
- Public speaking ....... a very valuable life skill.
- A great communicator may not be a great leader. But a great leader must be a great communicator.
BSBCUS402 Address Customer Needs
Purpose: Acquire the skills & knowledge required to ask the right questions, build trust and address the real needs of your customers.
- Assist the customer to articulate/communicate their needs.
- Satisfy Complex Customer Needs
- Manage your networks and your communication with your customer to ensure their needs are addressed
The major learning points:
- Plan your Consultation with your customer.
- Prepare a step-by-step process complete with open questions.
- Well planned open questions to access your customer's needs quickly and help build trust.
- Match your products and/or service to your customer needs.
- Undertake a Factoring Analysis to offer the best solution. A process of adding the weighted benefits of each of the customer needs and wants.
Purpose: Acquire the skills & knowledge to develop, implement and continuously improve a workplace sustainability policy
The major learning points:
Develop Workplace Sustainability Policy
Communicate Workplace Sustainability Policy
Implement Workplace Sustainability Policy
Review & Improve Workplace Sustainability policy
BSBINN301 Promote Innovation In A Team Environment
Purpose: To acquire skills & knowledge to be an effective & proactive member of an innovative team
The major learning points:
Create Opportunities To Maximise Innovation Within The Team
Organise & Agree Effecive Ways Of Working
Support & Guide Colleagues
Reflect On How The Team Is Working
Purpose: To acquire the skills & knowledge to advise, carry out and evaluate customer service strategies
The major learning points:
Advise on Customer Service Needs - the critical first step!
Support Implementation of Customer Service Strategies - your team needs the support. Without, it is doomed for failure
Evaluate & Report on Customer Service - constant evaluation &continuous improvement is a must.